Flight Information / Flight Status
How early am I supposed to arrive at my Airline ticket counter?
Ticket counters open approximately 90 minutes prior to the first scheduled departure for each air carrier
*These times are subject to change without notice
Where can I check flight status (arrivals, departures, delays, cancelations)
I have questions about the size of my carry-on bag and weight of my suitcase.
Consult your airline for more specific information on bag sizes, restrictions, etc.
American Airlines (800) 433-7300
Avelo Airlines (346) 616-9500
Delta Airlines (800) 221-1212
Southwest Airlines (800) 435-9792
Sun Country Airlines (651) 905-2737
United Airlines (800) 864-8331
Lost or delayed luggage
Consult your airline baggage number listed below:
American Airlines (aa.com/baggage)
Avelo Airlines (346) 616-9500
Delta Airlines (800) 325-8224
Southwest Airlines (888) 202-1024
Sun Country Airlines (651) 905-2737
United Airlines (800) 335-2247
Is there an electronic way to check the status of my luggage?
Wheresmysuitcase.com
May I speak to somebody at COS airport about my luggage?
The baggage offices do not have direct numbers. Please reach out directly to the airline baggage number listed below:
American Airlines (800) 433-7300
Avelo Airlines (346) 616-9500
Delta Airlines (800) 221-1212
Southwest Airlines (800) 435-9792
Sun Country Airlines (651) 905-2737
United Airlines (800) 864-8331
Do you have baggage carts at the COS Airport?
Yes, baggage carts are found in several locations at the COS Airport:
Baggage claim area (1st floor)
Shuttle bus terminal drop-off
*Cart rental is $6.00 with a 25-cent refund upon return of the cart to a storage rack.
Do you have Skycaps?
Yes, Huntleigh Corporation manages Skycaps at the COS Airport. Skycaps are available from 4:30 a.m. to midnight. Skycaps will assist with luggage and provide wheelchair assistance. For more information, please contact Huntleigh at (719) 492-3585.
General
What is the address of the airport?
Colorado Springs Airport (COS)
7770 Milton E. Proby Parkway
Colorado Springs, CO 80916
What time does the airport open?
Public facility
- Open 24/7 to the traveling public
- Includes inclement weather
Terminal is staffed 24/7 by:
- Airport personnel
- Uniformed officers of the CSPD Airport Police Unit
Do you have a foreign currency exchange?
No.
Flight Information/ Airlines
What airline carriers fly out of COS?
- American Airlines (800) 433-7300
- Delta Airlines (800) 221-1212
- Southwest Airlines (800) 435-9792
- United Airlines (800) 864-8331
- Avelo Airlines (346) 616-9500
- Sun Country Airlines (651) 905-2737
Where is the location for passenger drop off and pick up?
All passengers may be dropped off or picked up curbside at the terminal on both the upper and lower levels
No waiting or parking is allowed at curbside and vehicles should never be left unattended
Unattended vehicles will be cited and towed
Does my airline offer curbside check-in?
- American Airlines: No
- Delta Airlines: No
- Southwest Airlines: No
- United Airlines: No
- Avelo Airlines: No
- Sun Country Airlines: No
What is the best way to purchase an airline ticket?
You may contact the airline directly, visit their website or utilize a third party websites such as: Expedia, FlightHub and Kayak.
American Airlines (800) 433-7300 or aa.com
Delta Airlines (800) 221-1212 or delta.com
Southwest Airlines (800) 435-9792 or southwest.com
United Airlines (800) 864-8331 or united.com
Avelo Airlines (346) 616-9500 or AveloAir.com
Sun Country Airlines (651) 905-2737
What if I purchased a ticket but missed the flight?
Contact the airline you booked with
American Airlines (800) 433-7300
Delta Airlines (800) 221-1212
Southwest Airlines (800) 435-9792
United Airlines (800) 864-8331
Avelo Airlines (346) 616-9500 or AveloAir.com
Sun Country Airlines (651) 905-2737
Who do I contact if my airline cancels my flight?
Contact the airline you booked with
American Airlines (800) 433-7300
Delta Airlines (800) 221-1212
Southwest Airlines (800) 435-9792
United Airlines (800) 864-8331
Avelo Airlines (346) 616-9500 or AveloAir.com
Sun Country Airlines (651) 905-2737
Do you offer bereavement fares?
Please check with airline personnel at time of booking
American Airlines (800) 433-7300
Delta Airlines (800) 221-1212
Southwest Airlines (800) 435-9792
United Airlines (800) 864-8331
Avelo Airlines (346) 616-9500
Sun Country Airlines (651) 905-2737
I want to take my pet on the plane.
Please visit the airline website for their policy and procedures regarding pets
American Airlines
https://www.aa.com/i18n/travel-info/special-assistance/pets.jsp
Delta Airlines
https://www.delta.com/us/en/pet-travel/overview
Southwest Airlines https:
https://www.southwest.com/help/additional-travel-accommodations/pet-policy
United Airlines
https://www.bringfido.com/travel/airline_policies/united_airlines/
Avelo Airlines
https://www.aveloair.com/help/traveling-with-pets
Sun Country Airlines (651) 905-2737
https://www.suncountry.com/help-center/traveling-with-kids-or-pets
Where can I take my pet to use the restroom on the concourse?
We have a pet relief area located near Gate 8. The Pet Relief Area serves as an asset to our furry travel companions. If you're traveling with your animal, you can utilize the room to allow your four-legged pal to relieve themselves. The room comes equipped with a small grass area, sink, paper towels, and disposable bags.
Transportation Security Administration (TSA)
What time does Security Screening Checkpoint (TSA) open?
Opens approximately 4:00 am, depending on flight schedule for the day
TSA makes preparation to begin screening passengers at least two hours prior to the first scheduled departure
*These times are subject to change
What if I have a disability or a medical condition?
Please contact TSA Cares- Helpline 1-855-787-2227 (72 hours prior to traveling) with any questions about screening policies, procedures and what to expect at the security checkpoint.
What items may I bring in my carry on?
I lost my driver’s license; can I still fly?
Please contact TSA Coordination at 1-303-342-6500
Nonstop Destination Cities
Do you have nonstop destinations?
Yes, for a list of nonstop destination cities please visit: Nonstop Route Map | Colorado Springs
Wheelchair Assistance
Who do I contact if I need wheelchair assistance?
Because airlines provide this service, it is always advisable to let your airline know of the need for a wheelchair at the time of booking
Huntleigh Corporation also provides wheelchair assistance. You may contact them directly at (719) 492-3585
For additional accessibility information please visit our ADA resource page.
Hotel / Motel Shuttle Service
Which hotels and motels offer shuttle service to and from the COS Airport?
Please visit Hotel and Motel Shuttles | Colorado Springs for a detailed list.
Ground Transportation
Do you have information on buses, limousines and taxi service for the airport?
Yes, please view the individual services for prices, destination, and schedules at: Ground Transportation | Colorado Springs
For additional accessibility information please visit our ADA resource page.
Does the Mountain Metro Transit provide bus service to the Colorado Springs Airport?
Yes, Route 37 is an express route that starts at the Hancock Plaza and concludes at the Colorado Springs Airport with one stop in between at Integration Loop. They may be contacted directly at (719) 385-7433.
For additional accessibility information please visit our ADA resource page.
What is the name of the shuttle company that travels between Colorado Springs and Denver?
The shuttle service is Groome Transportation. You may reach out to them directly at (719) 687-3456 or visit their website at https://groometransportation.com/colorado-springs/?&sd_client_id=eb637db4-e16e-4a20-a32d-0ab8a0f55d78
For additional accessibility information please visit our ADA resource page.
Does Lyft and Uber come to the airport?
Yes, both Network Companies service the COS Airport area.
For additional accessibility information please visit our ADA resource page.
Rental Cars
Do you have rental car agencies at COS Airport?
Yes, on-site car rental agencies check-in counters are located in bag claim. COS Airport gives travelers the selection they want with the convenience they need. Please visit: Rental Cars | Colorado Springs
If my rental car isn’t working properly, who do I call?
Contact the rental car agency you booked with. Phone number can be found by visiting: Rental Cars | Colorado Springs
Parking
What are the parking rates for the various parking lots?
Short Term
- Hourly Rate: $1.00 each ½ hour
- Daily Maximum: $12.00
- Minimum lost ticket fee is $12.00
Long Term
- Hourly Rate: $1.00 each hour
- Daily Maximum: $8.00
- Minimum lost ticket fee is $12.00
Valet
- $19.00 per day
Covered Valet:
- $22.00 per day
EV Charger-capable Valet
- $22 per day
For more parking information, please visit: Airport Parking | Colorado Springs
Do I need to make parking reservations?
No.
Do you have covered parking?
Yes, we have covered valet parking for $22 per day.
I came back from my trip and I have a flat tire or dead battery. Can somebody help me?
Yes, please call Reef Parking at (719) 591-1293
Do you have a shuttle from your long-term parking lot area?
Yes, our Parking Lot Shuttle Service is free for long-term parking users, 24/7, and offers car-to-terminal service with luggage and / or disabled assistance.
What are accessibility parking options available?
Accessible parking is available in both long-term and short-term lots.
Premier Membership Information
What benefits/services does the Premier Membership offer?
Members are entitled to the following benefits/services at the Colorado Springs Airport:
- Complimentary Long-Term parking (currently valued at $8/day)
- Access to the Premier Lounge
- Snacks and non-alcoholic beverages
- Soda, water, tea, coffee and juice are available
- Private conference room
- Entertainment
- Television
- Newspapers
- Work stations
Food and Retail
Are there places to eat in the Airport?
Yes, the airport has numerous options for food and beverage both before and post security. For a detailed list, please visit: Food and Retail | Colorado Springs
Free Wifi
Do you offer free WIFI service?
Yes, please visit Free WiFi | Colorado Springs for rules and setup information.
Lost and Found
Who do I contact if I lost an item?
For items left on the aircraft:
- Contact your respective airline. For contact information, visit our Airlines page.
For items left in Security Screening:
- Contact TSA Lost and Found at (719) 591-3108 or (719) 622-5979.
For items left in the airport terminal, parking lot, or shuttle buses:
- Contact the CSPD Airport Police Unit.
- Call (719) 550-1987
The Airport Police office is located in baggage claim area on lower level, by carousels 1 and 2.
Travelers may pick up items left behind. If they have left the area, travelers may arrange for shipping at their expense.
Items turned into the Lost and Found are kept in the Airport Police office for the month in which it was turned in.
After the current month, contact the CSPD Evidence Section at (719) 444-7744 to claim items.
Employment
How do I apply for a job at the COS Airport?
To view a list of several employers and links to their employment, please visit: Careers at Colorado Springs Airport | Colorado Springs
May I bring my resume by the COS Airport and drop it off?
No, you must apply online for any available positions
May I contact Human Resource representative or hiring Supervisor to check on the status of my application?
No, please wait for the HR Department to contact you.
Volunteers
Who do I contact if I would like to volunteer at the COS Airport?
Anyone interested in being placed on the COS Airport Ambassador waiting list is encouraged to fill out application located on our website at: https://coloradosprings.gov/flycos/airport-ambassador-application.
Tours
Do you host tours?
Yes, please visit Airport Tours | Colorado Springs to submit application
In accordance with the ADA and Title VI, anyone requiring an auxiliary aid, language services or a reasonable accommodation to participate in a tour should make the request when the tour is scheduled.
General Aviation / FOB's
Do you have information on Fixed Base Operators near the COS Airport?
Yes, please visit: https://coloradosprings.gov/flycos/aviation-directory-services
Who do I contact if I want flying lessons?
What is the phone number for U.S. Customs & Border Protection?
U.S. Customs & Border Protection can be reached at (719) 574-6607
Charters
Are there any air charters near the COS Airport?
Yes, please visit: https://coloradosprings.gov/flycos/aviation-directory-services
Hangar Rental
I need information on hangar rental near the COS Airport.
For detailed information, please visit: https://coloradosprings.gov/flycos/aviation-directory-services
Marijuana
Am I allowed to fly with marijuana?
No, for a list of commonly asked questions, please visit Airport Rules, Regulations and Plans | Colorado Springs
Am I allowed to fly with medical marijuana if I carry a state-issued card?
No, although a passenger has a state-issued card to carry medical marijuana it is still illegal under federal law to transport marijuana on an aircraft and all passengers will be subject to this rule regardless of the reason for possession. TSA makes no distinction between medical and recreational marijuana. Both are prohibited items.
Therapy Dog Teams
Can you tell me how to become a part of the COS therapy dog team?
Please reach out to our Customer Relations Coordinator at Ivette.Rentas@coloradosprings.gov.
Drones
I live near the airport and would like to fly a drone. What do I need to do?
Please call (719) 550-1919 (Communication Center) and give them the following information:
- Name
- Phone #
- Area of Operation (Address)
- Time of Operation
- Altitude of Operation
- Drone Make/Model (If possible)
Miscellaneous
We’ve noticed different music playing at the airport. Do you change it often?
We play a selection of music that is on a daily rotation of Acoustic Rock, Rock Hits, and Smooth Jazz. We understand that everyone has different preference to music so we have expanded our genre’s to suit more passenger’s needs.
Why did it take our plane a long time to unload our luggage? We were told that the airport was under a lightning advisory.
If lightning strikes within a 5-mile radius of the airport, outdoor activities, including baggage are halted due to safety. This is a FAA rule that all airports must abide by.
Does the COS Airport have storage lockers?
No, we do not have storage lockers due to safety concerns and lack of space.
Where can I find the monthly traffic reports?
Please visit https://coloradosprings.gov/flycos/monthly-traffic-reports to view the updated traffic reports.
Who do I contact to request commercial filming & photography at the Airport?
Please visit: https://coloradosprings.gov/flycos/commercial-filming-photography-airport to fill out an application.
Do you have ATMs at the Airport?
- 1st floor (baggage claim level): An ATM is located to the right of the main escalators and directly across from the elevators.
- 2nd floor (main level): An ATM is located on the concourse between gates 3 and 5.
How do you page a passenger?
Please call (719) 550-1919 and request a page.
Do you have Family Care Rooms?
Yes, two family care rooms are located on the main concourse between Gates 4 and 6 and between Gates 8 and 10.
Family care rooms provide:
- Baby changing stations
- Counter space and sink
- Diaper vending machine
Do you have a location to nurse my baby?
Yes, the Lactation Room is located on the concourse across from Gate 5. The room provides:
- Comfortable seating
- Power outlets
- Sink
- Changing table
Who do I contact regarding advertising opportunities?
From local insights to placement strategies, installation, maintenance and direct billing, COS is at your service. We will work with you to select the right platforms for your message, from backlit displays to tension fabric displays, a video screen network, column wraps, elevator clings, banner displays and more. Call or email our Advertising Specialist, Mary Beth Burichin, at (719) 550-1905 or COSAdvertising.SMB@coloradosprings.gov.